Terms and Conditions
1. GENERAL PRODUCT INFORMATION.
All Valeanto’s Products are manufactured overseas.
It is important that you understand that exposure to natural elements is expected to cause Valeanto’s products to naturally age. However our high end doors will not require any structural adjustments, as they are made of solid wrought iron. Maintenance programme may only involve touch ups to the surface of doors and frame and this can be easily rectified by using the appropriate paint.
2. WARRANTIES AND DISCLAIMERS.
Valeanto’s provides certain warranties relating to our Products sold through our website that such Products will be free from certain defects for a period of one (1) year from date of receipt. These warranties are subject to exclusions, limitations and restrictions as provided herein.
If you believe you have a warranty claim within the specified warranty period relating to a defect your Product, you must email photos of your Product with a brief description of the defect to info@valeanto.com
Our customer service team will review the information you provide and determine, in its sole and absolute discretion, whether your warranty claim is covered by our warranty policy as provided herein.
- Glass Seal Warranty – Valeanto’s offers a warranty to the manufacturer seal of glass in its Products. If such manufacturer seal defect occurs within one (1) year from the date of delivery to the Customer, please email photos with a brief description of the defect to info@valeanto.com .
We do not warranty any other defects as it relates to glass, including but not limited to, scratched or broken glass, and glass that has been cleaned with foreign chemicals that cause seal/silicone failures.
- Finish Warranty.
We will warranty our finish from peeling, fading free of charge for a period of one (1) year from the delivery date to Customer. Customer acknowledges and agrees the following are not defects in any finish to Products and shall be excluded from any warranty coverage: damage to the finish which may occurs during unloading or improper cleaning during construction caused; drying or cracking due to use of foreign chemicals, hose water (hard water), and/or acidic water.
3. EXCLUSIONS, LIMITATIONS AND RESTRICTIONS.
a. Valeanto’s warranties do not cover and specifically exclude the following:
- Normal wear and tear from use of Valeanto’s Products, including, but not limited to, door, door hardware, window hardware, hinges, weather stripping, and factory finish.
- The installation or use of additional third party or aftermarket products, including window films, screens, hardware, and locks.
- Any failures due to accident, misuse, abuse, alteration, faulty building construction or exposure to the elements without proper finishing.
- Any failures due to failure to protect Products during any and all construction or finish work, including, but not limited to, waterproofing Products.
- Any failures due to improper handling, storage, installation, maintenance.
- Any type of corrosive elements.
- Damage to Products caused by other trades during construction for any reason, including, but not limited to, due to improper cleaning, installation, taping, paint, dry walling, stucco, sanding, chipping, and rotary and tools.
4. RETURN POLICY FOR STOCK PURCHASES
For purchased stock doors [no installation]:
Within 14 [ fourteen days] from the date of purchase and prior to installation or any attempted installation, your purchase can be returned to Valeanto’s for a refund. you must agree to and comply with the following return policy requirements. Failure to do so will preclude you from returning any product.
i. You must contact Valeanto’s at info@valeanto.com to obtain your Return Form (RF) form. Products cannot be returned without the RMA form.
ii. ALL ORIGINAL CRATING AND PACKAGING MATERIAL MUST BE KEPT AND USED FOR ANY RETURNS.
iii. The Product must be undamaged and remain in the exact condition it was delivered.
iv. Customers will be responsible for all costs for return shipping and assume all liability for any damages incurred during the return transit.
v. Product(s) must be shipped back to us and received by Valeanto’s prior to shipment of any new products (No cross shipping).
vi. A twenty percent (20%) restocking fee will be charged for all returns or exchanges, and Valeanto’s has the right to refuse any return or charge additional amounts for any damages that may have occurred to the Product(s).
vii. Delivery fees are not refundable.
viii. Refunds will be issued by the same method of payment used for the original purchase.
5. INSTALLATION
The installation services provided by Valeanto cover the installation of doors purchased from us.
Pre-Installation Requirements:
- Clear Access: Please ensure clear and unobstructed access to the installation site to facilitate our team’s work.
- Site Readiness: The installation area should be prepared and ready for the installation, including any necessary framing, reinforcements, or structural modifications as per our recommendations.
Installation Schedule:
The installation schedule will be mutually agreed upon. We will make every effort to adhere to the agreed timeline, but unforeseen circumstances may occasionally cause minor delays. In such cases, we will notify you promptly and make alternative arrangements.
Customer Responsibilities:
- Obtain Necessary Approvals: It is your responsibility to obtain any necessary permits or approvals required for the door installation.
- Safe Environment: Ensure a safe working environment for our installation team, including access to electricity and water, if needed.
- Site Preparation: Prepare the installation area by removing any obstacles, debris, or valuable items that may be affected during the installation process.
Door Handling:
During the installation process, our team will handle the doors with care. Any pre-existing damages or issues should be documented before installation commences.
Inspection and Acceptance:
Upon completion of the installation, a final inspection of the doors will be performed and customer will be asked to sign an installation checklist.
Liability:
While our team takes every precaution during the installation process, we shall not be liable for any damages to property or injuries resulting from unforeseen circumstances beyond our control.
Cancellation:
In the event of a cancellation or rescheduling of the installation appointment, kindly inform us at the earliest opportunity. A cancellation fee may apply if adequate notice is not provided.
6. PRICES
Quotation: The cost of the door plus installation fee will be provided to you in a detailed quotation before commencing the work.
Payment Terms: Payment for the doors and installation services shall be made as per the agreed-upon terms mentioned in the quotation.
a. All prices listed on our website or provided through quotations are inclusive of (VAT) unless stated otherwise.
b. The VAT amount will be clearly indicated on your invoice, and it complies with the applicable tax regulations in UK
Payment Methods:
a. Bank Transfer: We accept payments via bank transfer. A customer will be provided with an invoice with our bank account details for the payment.
b. Stripe Payments: We also accept payments through Stripe, a secure online payment gateway. You can use major credit or debit cards supported by Stripe to make the payment.
Payment Security:
a. For bank transfers, it is essential to ensure that you input the correct payment details, including the invoice number, to ensure smooth processing.
b. For Stripe payments, all transactions are encrypted and processed securely. Your credit or debit card information will not be stored by us.
Currency:
a. Our prices and transactions are conducted in British Pounds, which will be indicated on your invoice.
b. For international orders, the final amount may be subject to currency conversion fees or exchange rate fluctuations, depending on your bank or payment provider.